Work
WALGREENS
Transforming in-store tech from desktop to mobile to elevate omnichannel CX and healthcare
Experience Strategy (0-1) • Mobile Product Design
Role: Senior UX Strategist (2016-17)
HOUGHTON MIFFLIN HARCOURT (HMH)
Developing new technologies and aligning end-to-end teaching journeys
Executive Advisory • CX and Product Design
Role: Principal Designer and Researcher, Executive Advisor (2015-16, 2018)
RECREATIONAL EQUIPMENT, INC (REI)
Initiating an employee experience strategy for REI’s 16,000-member workforce
Executive Advisory • Strategic Design Leadership
Role: Principal Researcher and Designer, CX Strategy (2022–23)