Strategic research and design. End-to-end experiences. Thoughtful leadership.
Hello!
I’m Marcy, an executive leader in product design and strategic design with nearly two decades of design experience across enterprise, SaaS, web, mobile, education, and community services. I enjoy equity-centered research, designing for wellbeing, and developing talent in others.
Collaborators praise my strategic and systems-thinking skills. My design teams appreciate my love, praise, and respect for them and their work.
What I Do
Mixed-Methods Research + Business Strategy
Hybrid research approaches to help businesses understand customers, users, and opportunities. Merging big-picture strategic research (for interactions with companies and services) with UX and usability research (for interactions with products). Building research capabilities and scaling impact.
Product Vision + Product Design + Product Strategy
Research-based vision and design strategy for user experiences (UX), customer experiences (CX), employee experiences (EX), and learner experiences (LX). Problem definition, journey mapping, system mapping, ideation, service design, product concepting, visualization, and art direction. Empowering outcome-driven teams with the end-to-end vision, actionable insights, and guidance they need to move forward.
Thoughtful Leadership + Practice Building
Team and cross-functional leadership that orients toward a vision, prioritizes inclusion, honors individual gifts and talents, and helps great people do their best work. Coaching teams and building talent in research, strategy, and design craft. Hands-on research and design while building practices from the ground-up.
Equity + Accessibility
Leadership, research, and design that prioritize equity, inclusion, ethics, and wellbeing. I’m here to remove barriers, welcome voices, and create spaces of belonging—and I encourage my teams to do the same.
Research and Design Blog
